Business Remedies | Charu Bhatia | Senior News Editor | In conversation with Dr. Arvind Bansal, Founder of Bansal Dental Hospital
Dentistry has evolved from being perceived as a less-preferred medical field to becoming one of the most advanced and specialized branches of healthcare. At the heart of this transformation are doctors who not only bring skill but also compassion and vision to their practice. One such name is Dr. Arvind Bansal, founder of Bansal Dental Hospital at Tonk Road Jaipur. His journey is both inspiring and humbling – from growing up in a small town in Rajasthan to establishing one of Jaipur’s most trusted dental practices. In this in-depth conversation, he opens up about his journey, the uniqueness of his clinic, the challenges he faced, and the future of dentistry in India.
Q: Being a dentist today is not easy. How did you gain such recognition? What has your journey been like, both educationally and socially?
A: I belong to Nadoti Kasba in Karauli district. My father had been a farmer all his life simonteniously he used to run a small shop of genral items and the reason why I chose dentistry was because being a doctor gives you both recognition and the opportunity to serve society. In 1995, I moved to the town of Gangapurcity to pursue higher studies. In 2003, I cleared the PMT exam and secured admission into Pacific Dental College, Udaipur, for a BDS (Bachelor of Dental Surgery) degree.
Following that, I pursued a PG diploma in Clinical Research and Medico-legal Studies from Symbiosis, University Pune. Later, I completed my PG Degree MDS in Periodontology and Oral Implantology. In 2009, after years of practice and learning, I opened my own dental Hospital opposite Gandhi Nagar Railway Station Kisan Marg, Jaipur, namely Bansal Dental Hospital. Since then, the Hospitalhas grown steadily, supported by patient trust and modern techniques.
Q: How is Bansal Dental Hospital unique from other clinics?
A: What makes us different is the way we understand and connect with patients. We were one among the first few Dental Hospital in Jaipur to fix teeth and perform immediate implant surgeries with results in just 72 hours. This was revolutionary for patients who wanted quick yet safe results.
We also believe in maintaining absolute transparency. Every patient is informed about their situation, possible treatment options, and complications that may arise. This open communication builds trust and empowers patients to make decisions confidently. Our motto is simple: be service-oriented and never compromise on honesty.
Q: How do you see the intersection of law and medicine these days, when doctors are increasingly accused of wrong practices?
A: The main motive of a doctor has always been to serve the patient in the most effective manner. For any doctor, the patient and their well-being come first. It is our ethical duty to conduct check-ups fairly, explain the actual problem, provide a clear diagnosis, and share both benefits and drawbacks of treatment options. Importantly, we must take informed consent after making the patient aware of possible complications.
Unfortunately, in today’s times, allegations against doctors are rising. But it is important to remember that not all accusations are justified. At the end of the day, the intent of most doctors is only to heal and serve.
Q: How do you think the healthcare system and medical education in India differ from other countries?
A: In comparison with medical systems abroad, India is far more cost-effective. Here, any diagnosis or treatment is within a reachable range, which makes our country a hub for medical tourism. Patients from across the globe come here because the focus in India is not only on technology but also on patient satisfaction and affordability.
Q: AI technology is making strides everywhere. How do you see its inclusion in the medical field, especially dentistry?
A: Technology is important, and AI is the next big step. Different software tools have already been developed to achieve specialized objectives. In earlier times, even banks did not use computers, but eventually, they adapted to the changing world. Similarly, AI in dentistry can make surgeries faster and more efficient.
If applied correctly, major surgeries will take less time, allowing doctors to treat more patients effectively. However, I strongly believe the final decision should always lie with the doctor. No matter how advanced technology becomes, the human element of medical judgment remains irreplaceable.
Q: Are the equipment you use in your Hospital imported, or do you prefer Indian-made instruments?
A: Our priority is always to provide maximum support to our patients. If that means importing equipment from abroad, we do it. At the same time, we also use indigenous tools when they serve the purpose effectively. Ultimately, the quality of service is what matters most.
Q: Why did you consider Jaipur as the right place for establishing your clinic?
A: My family members were doctors in Jaipur, and I often visited my cousin in Barkat Nagar. Over time, I became attached to the city. I also found Jaipur to be suitable both for education and for building a professional career.
When I began practicing dentistry, awareness about dental sciences was limited in many parts of Rajasthan. However, Jaipur was relatively more receptive, with people who valued dental hospital. That naturally made it my first choice for setting up a clinic.
Q: Starting your own venture is never easy, especially in a competitive field. What challenges did you face during the early years?
A: The most difficult hurdle for any new doctor is winning the trust of patients. The same was true for me. In the first one or two years, it was not easy to gain recognition. But by staying honest and ethical, gradually patients acknowledged our work. Slowly, things started evolving, and we achieved our goals.
Q: Why is dentistry often seen as less prestigious than an MBBS degree? Why do students prefer MBBS over BDS?
A: The primary reason is that MBBS offers more opportunities for government jobs, making it more lucrative. Dentistry, on the other hand, often requires private practice, which not everyone is comfortable with. But I believe dentistry allows one to be truly atmanirbhar. It rewards hard work, skill, and determination, enabling dentists to build independent practices and make meaningful contributions.
Q: What is the daily record of patients visiting you, and how large is your team?
A: On average, we have 10-15 OPDs every day, with about half being new patients and half returning ones. Our Hospital currently has a team of three doctors and four other staff members, all of whom work together to ensure quality care.
Q: What advice would you like to give to the youth of today?
A: I would say – strive to be excellent in whatever you do. Dentistry is a broad science with immense opportunities. Young aspirants should see it as more than just a profession; it is a chance to combine science with service.
Q: What role do you expect the government to play in dentistry?
A: Dentistry is very important, but it is not accessible to everyone. The government should not consider dental treatment only as an aesthetic treatment but as an essential treatment, and should regulate dental insurance. This will ensure that quality dental services reach every section of society across India.
Interviewed By:
Charu Bhatia
