Charu Bhatia, Senior News Editor, Business Remedies, in conversation with Mr. Nitin Agrawal of CyberRoot Software Solutions
As traditional industries increasingly adopt digital tools to streamline operations, the jewellery sector is also witnessing a quiet technological transformation. CyberRoot Software Solutions, founded by Nitin Agrawal and Ankit Sharma, is one such company working to modernise how jewellery businesses manage their daily operations. Through its specialised software, Joolet, the company provides jewellers with integrated solutions for inventory management, Manufacturing Management, Job Work Management, sales tracking, accounting, and data storage. In this conversation, Nitin Agrawal, Co-founder of CyberRoot Software Solutions, speaks about the company’s journey, the growing role of technology in the jewellery industry, and the evolving trends shaping the sector.
Q. What is your company all about? Please tell us about your journey so far.
A. CyberRoot Software Solutions primarily focuses on developing specialised software for the jewellery industry. Our aim is to simplify and organise the complex operational processes that jewellers deal with every day. Through our software Joolet, jewellers can maintain detailed records of their sales, purchases, inventory, Manufacturing, and other critical business databases in a structured and easily accessible manner. Whether a business operates as a retail outlet, wholesale supplier, or jewellery manufacturing unit, the software has been designed to support the needs of every segment of the trade.
The company was founded by two partners, myself, Nitin Agarwal, and Ankit Sharma. Our journey began shortly after the Covid-19 pandemic, a period when many traditional businesses realised the urgent need to adopt digital systems to remain efficient and competitive. I had already started working in the sector and soon recognised a significant gap in the availability of customised technological solutions tailored specifically for jewellers. Most businesses were still dependent on manual record-keeping, which often created operational challenges and inefficiencies.
Recognising this gap, we decided to establish CyberRoot Software Solutions with the vision of building reliable digital infrastructure for the jewellery trade. Along with software solutions, we also provide Tag Print Solutions and secure cloud-based data storage systems, allowing jewellers to safely maintain their business information. Over time, the software evolved into a comprehensive digital management platform that supports multiple aspects of jewellery business operations.
Q. How does your software provide services for your clients?
A. The jewellery industry consists of different types of businesses, retail stores, wholesalers, and manufacturing units, and each segment has its own operational requirements. Our software Joolet has been designed with specialised modules that cater to the needs of each category.
For retail jewellers, the platform offers features such as inventory management, Production management, detailed sales and purchase records, customer transaction logs, and accounting functions. The software also records cash transactions and financial summaries, enabling retailers to maintain accurate and transparent financial records.
For wholesale businesses, the system supports more advanced functions. These include approval-based transactions, stock tracking across multiple buyers, account management, and sales inventory monitoring. Such features help wholesalers maintain smooth coordination between suppliers and retailers while keeping track of large-scale transactions.
In the case of manufacturing units, the software provides even more detailed tracking. It records the purchase of raw materials, monitors inventory of metals, diamond and gemstones, and documents the entire manufacturing process. The platform also stores information about payments made to skilled labourers, the quantity of metal used in particular designs, and the level of wastage during production. Additionally, features such as tag printing and production tracking ensure that each jewellery item can be monitored accurately from creation to final sale.
Q. How has the storage of information and data in the jewellery business evolved over time?
A. Traditionally, jewellers relied heavily on paper-based record keeping. Sales, purchases, and customer accounts were documented manually in registers and ledgers. While this method served businesses for decades, it became increasingly difficult to manage as operations expanded. Retrieving older records often required searching through large volumes of documents, which was both time-consuming and susceptible to human error.
With the advancement of digital technology, the industry has gradually transitioned towards computerised systems. Today, business data can be stored securely and accessed instantly through specialised software platforms. This shift has significantly improved efficiency, accuracy, and transparency in the jewellery trade.
Currently, we are also working on integrating advanced technologies such as QR codes tracking systems into our platform. These innovations will allow jewellers to track individual jewellery items more precisely. In addition, the rise of mobile applications and cloud-based platforms has made business management far more flexible, enabling jewellers to access their operational data from virtually anywhere.
Q. How do clients usually reach you? What marketing techniques do you employ?
A. Our client acquisition strategy is largely based on direct engagement with jewellers. We have a dedicated marketing team that interacts with jewellery businesses, demonstrates the features of the software, and explains how it can streamline their day-to-day operations. A significant portion of our clientele also comes through professional references and word-of-mouth recommendations.
Q. What trends do you observe in the prices of precious metals such as gold and silver?
A. In recent years, the prices of precious metals such as gold and silver have experienced considerable volatility. These frequent fluctuations have had a direct impact on how jewellers price their products.
Instead of assigning a fixed price tag to jewellery items, many jewellers now skip printing Current Price on the product tag. The final price is calculated based on the prevailing market rate at the time of Sale.
Q. What is your vision for the company going forward?
A. Our long-term vision is to encourage a larger number of jewellers to adopt digital systems for business management. Through our technology solutions, we aim to simplify operations and help jewellery businesses function with greater accuracy, speed, and convenience.
In the coming years, we plan to expand our reach and connect with jewellers across multiple regions of India, making digital transformation more accessible for businesses of all sizes within the jewellery sector.
Q. How do you view competition from other software companies in Rajasthan?
A. At present, competition in this niche segment remains relatively limited. There are only a few companies that focus on developing specialised software solutions exclusively for jewellers, and even among them the scale of operations varies considerably. There is definitely room for more companies to enter this field, especially to cater to the growing needs of jewellery businesses operating at both local and interstate levels.
Q. What message would you like to give to young technical professionals who wish to enter this field?
A. My advice to young technical professionals is to focus on building strong technical expertise while also understanding the practical needs of industries. Technology is evolving rapidly and offers immense opportunities for innovation. In particular, emerging technologies such as artificial intelligence are expected to play a significant role in shaping the future of business solutions. In the evolving digital landscape, awareness, adaptability, and efficiency will remain the key factors that determine long-term success.
